Services
Managed Services: Website Maintenance and Support
Ongoing care for a website once it is live: updates tested before they go out, monitoring, verified backups, and fixes and small changes, on a monthly retainer.
Our founder is certified by WordPress VIP as an Advanced Professional WordPress Developer.
What we cover
Ongoing Website Maintenance
Bug fixes, content and feature tweaks, and backups that are verified, with restores tested.
Performance Monitoring & Optimisation
Monitoring of uptime, performance and errors, with performance fixes inside the retainer.
Security Updates & Patching
Core, plugin, app and security updates, tested before they go live.
Technical Support Retainers
Hours or a set scope each month, agreed with you.
E-commerce Store Management
Fixes and small changes to a live online store, under the same retainer.
Ad-tech Operations
Operational work on ad-tech setups, covered by the same retainer.
How a retainer works
- Monthly hours. A set number of hours each month, agreed per client.
- Fixed monthly scope. A defined list of work each month, agreed per client.
- Response times. Agreed in your retainer.
Selected work
A US digital media publisher
Securing and running a WordPress publishing estate
Read the case study: Securing and running a WordPress publishing estate
Related services
- Enterprise Web Platforms: the build that comes before the care.
- Cloud, DevOps & Security: servers, deployments and hosting behind your site.
- AI Solutions: assistants and automation added to the site we look after.
- Website & E-commerce Audit: a one-off review of your site, separate from ongoing care.
Questions
What does a retainer look like?
It takes one of two shapes: monthly hours, or a fixed monthly scope. We agree which with you.
What response time do you offer?
Response times are agreed in your retainer.
Can you make sure our site is never hacked?
No. No one can guarantee a site will never be compromised; we reduce the risk and respond if it happens.
Are updates tested before they go live?
Yes. Core, plugin, app or security, every update is tested before it goes live.
Do you manage online stores and ad-tech as well as websites?
Yes. Both are handled as fixes and small changes under your retainer.
Is launch support the same as Managed Services?
No. Launch support is a handover step. Managed Services is the continuing arrangement that follows it.
Talk to us about your website
Name the site and what needs looking after.